Tips before contacting a seller
Deriba connects you with shopkeepers. Before you call, message or visit, check a few simple signals.
For buyers
These habits protect your time, your money and the trust between buyers and shopkeepers.
Confirm the price today
The displayed price comes from the seller and has a date. Ask if it is still valid before you travel.
Check availability and condition
Ask whether the product is in stock, new, used or refurbished, and whether it matches the listing.
Avoid unjustified deposits
Do not pay an advance before checking the seller, the product and the handover conditions.
Choose a clear location
Prefer an identifiable shop, open hours and a public place if you do not know the seller yet.
Keep a simple record
Keep the shop name, listing link, announced price and exchanged messages.
Report inconsistencies
Wrong price, missing product, misleading photo or suspicious behavior: let Deriba know quickly.
Unsure about a listing?
Send us the link, the shop name and what feels wrong. During the Marrakech pilot, every useful report helps clean the marketplace.
For sellers
A clear listing avoids wasted calls and protects the shop's reputation.
Keep prices fresh
An old price weakens trust. Reconfirm it or remove the offer if it is no longer true.
Answer with the same reference
When a customer writes from Deriba, repeat the product and displayed price to avoid misunderstandings.
Publish honest photos
The photo should show the product being sold, not a generic image that creates a false expectation.